Designing clarity.
Leading teams.
Shaping products.

The Challenge

Glasswall's products had grown piecemeal across different teams. Inconsistent UI patterns, terminology that varied by product, and no shared component library made it difficult to scale design or create a coherent user experience across the portfolio.

My Approach

I worked closely with Marketing, Product, Engineering, Sales, and Customer Support to establish a shared visual and content language. This meant introducing Figma as the company's design tool — which engineering later said "revolutionized their work" — building out reusable components, defining UX writing standards, and guiding a complete redesign of the documentation site that opened the door to significant new contracts.

The Problem

Initial designs used internal engineering terminology that admins found confusing. Getting alignment across Product and Engineering required first proving the problem existed — which meant running internal usability testing that made the friction visible. Once the data spoke, the conversation changed.

Process

We ran journey mapping sessions with engineers and product managers to identify where technical concepts could be simplified without sacrificing precision. The M365 integrations — covering Outlook, OneDrive, and SharePoint monitoring — required coordinating product needs, engineering constraints, and a user base that ranged from IT admins to non-technical end users.

State Street Global Advisors (2017–2019)

Led UX strategy for the redesign of global investment platforms serving institutional investors. Developed navigation and IA models supporting international regulatory requirements, designed internal publishing workflows for their content management system, and managed the complexity of merging multiple regional sites while maintaining the illusion of simplicity for users.

Sapient Global Markets (2015–2017)

Designed digital platforms for financial-services clients including an investment compliance breach management tool and a fixed income trading analytics platform — translating complex, domain-specific business requirements into clear user flows and prototypes.